Crypto.com mistakenly transferred $10.5 million to a woman instead of $100 and didn’t discover the error until seven months later. Now, perhaps unsurprisingly, the money is proving difficult to get back.

Back in December 2021, the cryptocurrency exchange platform—which employed Hollywood megastar Matt Damon to front its recent Super Bowl commercial—found that millions of dollars had gone to an Australian woman by the name of Thevamanogari Manivel in Melbourne after she requested a small refund in May of that year.

However, admin officials accidentally entered her account number into the payment field rather than the refund amount. Crypto.com, which operates as Foris GFS in Australia, launched legal action this year and was granted a freeze on Manivel’s account. However, most of the money had already been transferred to other accounts or spent.