When the Schoepkes set up their Xbox One system, they entered a credit card number and an email address that they don’t regularly use. They say they missed dozens of Microsoft receipt emails detailing the purchases from June 2016 through November 2017.
“Three hundred dollars in charges in one day. That’s crazy,” said Schoepke. “We had agreements with the boys that whenever there was something to buy that we would be happy to consider it if they would talk to us, and tell us what it was, and we did that fairly regularly. We thought it was under control.”
The Schoepkes also admitted they weren’t checking their monthly credit card statements, which were set up with automatic direct pay. They eventually discovered what was happening.
NBC10 Boston Responds reached out to Microsoft, and asked them to take a look at the Schoepke’s complaint. A Microsoft spokesperson told us:
“Xbox offers purchase limit tools for child accounts to avoid surprise spending in the Microsoft store. These features are highly customizable, and parents can choose to approve each purchase before it’s made, to receive alerts after each purchase or to set up an allowance to limit the number of purchases children can make on their own.”
The company did not reverse any of the charges. Schoepke says it is a $13,000 lesson.